On Sat, 1 Apr 2006 10:06:15 -0600, "Dan J.S."
>It's amazing how many web sites that cater to high end customers ignore
>email requests. I am in the market for a high end sail boat. I am actually
>going to be in Sweden next month to look at some, and unless you call to
>schedule appointments, you are totally ignored. Seems like a simple concept.
>I am on the road a lot, reading my blackberry. If I have a specific
>question, and I email it to your company, it would be nice if they would
It is amazing. But not retuning phone calls and completely ignoring
e-mail seems to a business mantra.
Last week I called and left messages with 6 plumbers. Of the 6 only 2
returned my call.
My son has a landscaping business that has grown by leaps and bounds.
He tells me that customers are totally surprised when he returns a
call. He relates several stories a week about returning a call and
the person on the other end giving him the job just because he was the
only one to return their phone call.
We have come a LOOOOOOONG way haven't we!
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